Concept of Consumer & Consumer Protection Act 2019

You order a phone online for your cousin’s birthday, pay by UPI, and the box arrives with a cracked screen. The seller says “no returns”. Going to a civil court for a few thousand rupees would take longer than the phone’s warranty. Parliament’s answer is a special Act built for exactly this situation, with its own forums, its own procedure and its own definition of who is protected. So the first question in any consumer problem is not “what went wrong?” but “am I a consumer in the eyes of the Act?”

In two minutes

Under the Consumer Protection Act, 2019 a consumer is a person who buys goods or hires or avails of services for a consideration, and the user or beneficiary who does so with that person’s approval, but never a person who buys for resale or for a commercial purpose.

The rest of this chapter

The full explanation, the cheat sheet, every previous-year question at every mark weight, the quiz and the answer skeletons are part of Law of Torts, Motor Accident Claims and Consumer Protection on LexBlox Semester. Sign in to unlock the subject, or read Module 1 of Legal Language and Writing free.