Consumer Disputes Redressal Agencies: District Commission, State

You paid a builder in full for a flat in Kharghar and the keys never came. You know you were wronged. The next question is a practical one that decides whether you get justice or give up: where do you file the complaint, how much does it cost, how long can the builder drag it out, and where do you go if you lose? The Consumer Protection Act, 2019 answers each of these with a three-tier system of Commissions. This topic is the map.

In two minutes

Consumer disputes are decided by a three-tier hierarchy of quasi-judicial Commissions, District, State and National, with jurisdiction divided by the value of the consideration paid, and appeals running upward from one tier to the next and finally to the Supreme Court.

The rest of this chapter

The full explanation, the cheat sheet, every previous-year question at every mark weight, the quiz and the answer skeletons are part of Law of Torts, Motor Accident Claims and Consumer Protection on LexBlox Semester. Sign in to unlock the subject, or read Module 1 of Legal Language and Writing free.