Consumer Protection Councils

Every few months a minister stands on a stage and announces a “consumer awareness campaign”. The hall is full, the speeches are long, and nobody in the hall has ever been ordered to refund a single rupee by it. Who is this body, and what can it actually do? The Consumer Protection Act, 2019 creates three Councils, at the Centre, in each State and in each district, and the first thing to learn about them is what they are not: they are not courts, and they decide no complaint.

In two minutes

The Central, State and District Consumer Protection Councils (sections 3 to 9 of the Consumer Protection Act, 2019) are purely advisory bodies whose object is to render advice on the promotion and protection of consumer rights; they adjudicate nothing.

The rest of this chapter

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