Consumer Complaint under CPA, 2019

You order a phone online for a large sum, a dead piece arrives, and the seller stops answering. A civil suit would mean court fees, a long queue and a lawyer for every hearing. The Consumer Protection Act, 2019 gives you a cheaper road: a written complaint to a District Commission. But the Commission hears only what the complaint says, so the drafting decides the case. What must that one document contain, and where is it filed?

In two minutes

A consumer complaint is a written allegation, made by a complainant under s.35 of the Consumer Protection Act, 2019, before the District Commission with jurisdiction, stating the facts, the cause of action, proof of limitation and the reliefs asked for under s.39.

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