Legal Notice for Defective Goods

You buy a washing machine from a dealer in Vashi, and in the third week the drum stops spinning. The dealer says to call the company; the company's call centre says it is the dealer's problem. You are tired of phone calls and someone says, send them a legal notice. What does such a notice do, who should it go to, and what must it say so that a Consumer Commission can later see that you gave the seller a fair chance to put things right?

In two minutes

A legal notice for defective goods is a letter sent by an advocate on behalf of the buyer to the seller (and usually the manufacturer), stating the purchase, the defect, the legal basis and the relief demanded, with a fixed time to comply, failing which the buyer will approach the Consumer Commission or a civil court.

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