Consumer Protection Law
Dr. Ram Manohar Lohia National Law University · LL.B. Semester 9
Unit I — Introduction
Genesis of consumer protection laws in India · Growth and origin of consumer movement at global and national level · Rights available to consumers under the Consumers protection and other related laws
Unit II — The Consumer Protection Law in India
Consumer Protection Act ; Salient Features · Organizational set-up under the Consumer Protection Act: Consumer Protection · Councils, Central Consumer Protection Authority, Consumer Disputes Redressal · Commissions
Unit III — Grievance Redressal Mechanism under the Indian Consumer
Protection Law · Who can file a complaint? Grounds of filing a complaint; Limitation period; Procedure for filing and hearing of a complaint; Disposal of cases, Relief/Remedy available; · Temporary Injunction, Enforcement of order, Appeal, frivolous and vexatious complaints; Offences and penalties. · Mediation : Procedure and settlement · Leading Cases decided under Consumer Protection law by Supreme Court/National · Commission: Medical Negligence; Banking; Insurance; Housing & Real Estate; · Electricity and Telecom Services; Education; Defective Products; Unfair Trade Practices.
Unit IV — Product Liability
Product liability action · Liability of product manufacturer. · Liability of product service provider. · Liability of product sellers. · Exceptions to product liability action
Unit V — Contemporary Issues in Consumer Affairs
Misleading Advertisements and sustainable consumption, National Consumer Helpline, · Comparative Product testing, Sustainable consumption and energy ratings. · Quality and Standardization: Voluntary and Mandatory standards; Role of BIS, Indian · Standards Mark (ISI), Ag-mark, Hallmarking, Licensing and Surveillance; Role of · International Standards: ISO an Overview