Consumer Protection Act

Unit I

Consumer Protection-.Consumer movements: Historical Perspectives, Consumer Protection Council, Consumer · The Concept, Objectives andScope of CPA, Definitions: Consumer, Services, · Deficiency in services · Meaning ,Professional service, Medical services, Lawyering services, Public Utility Services ,Commercial Services · Consumer of Goods-Meaning of defects in good, Standards of purity, quality, quantity and potency, Common law decision of courts, price control.

• Concept of Consumer & Consumer Protection Act 2019
• Services: Types of services, Deficiency-meaning, Denial of Services, Commercial & Professional Services, Medical Services
• Consumer Protection Councils

Unit II

Unfair trade Practice -Misleading and False advertisement · Unsafe and Hazardous Products, Falsification of Trade Marks · Consumer safety · Services, Disparaging Competitions, Business ethics.

Unit III

Enforcement of Consumer rights- Consumer Forums under CPA: Jurisdiction, Power and Functions-,Procedure and Manner of filing a Complaint and hearing · Execution of Order- PIL- Class Action-Remedies-Administrative Remedies, Criminal sanctions, Sale of noxious and adulterate Substance, Use of unsafe carriers.

• Consumer Disputes Redressal Agencies: District Commission, State
• Consumer Complaint under CPA, 2019
• Appeal and revision under CPA, 2019